Fulfillment Policies

Effective Date: 1/24/2025

Coupon Codes/Promotional Codes

Coupon Codes/Promotional Codes must be entered at the time of purchase. Discounts may not be applied retroactively.

Refund Policy

All sales are final. Refunds are not available for digital products, physical goods, or event registrations unless otherwise specified on the event registration page.

Shipping or Delivery Policy

We do not ship physical products aside from our DITA deck of cards. All other digital products are delivered via email or downloadable link upon completion of the registration or purchase process. Please ensure your email address is accurate to receive your digital products.

Return Policy and Process

All sales are final. We do not accept returns for physical or digital products. If you receive a defective or incorrect item, please contact us within 7 days of receipt for assistance.

Event Cancellation Policy

If you are unable to attend an event, you may transfer the registration to a different associate at any time before the class begins. If, for example, the associate is no longer employed, the company owns the registration and can assign it to another associate. Please contact us with the substitution information.

If cancellation is necessary, we will refund your registration fee, less a $100 administrative fee, when canceling 11 days (or more) prior to the workshop.

We begin to send materials, license keys, and links approximately 10 days prior to the workshop. Therefore, substitutions cannot be made in the final 10 days prior to the event. If an attendee is unable to participate in a scheduled class, they will receive a recording link for the session so that they may review the class at a more convenient time.

If you need to cancel completely, we will hold a credit for your company under ‘Training’ that you may use within one year after the date of cancellation. When using a credit, you will be required to pay any difference in price for the new class registration.

Contact Information

For any questions or concerns regarding our fulfillment policies, please contact us at:

Email: [email protected] Phone: 303.232.7586

We are committed to providing transparent and fair fulfillment policies to ensure a positive experience for our customers.