Length: Two days
Fee: $975.00 USD

Who should attend?

  • Managers and directors of information development organizations

Upcoming workshop:

This workshop is currently not scheduled. For information about scheduling this workshop, view our available course formats.


What makes an industry leader in the area of information development? What practices are critical to the department’s success and predictors of the quality of content produced? For over 20 years, Comtech and the Center for Information Development Management have partnered with leading information development organizations to assess and monitor the characteristics that define process maturity in the creation of technical content. Our information development process maturity model (IPMM) continues to be the industry standard for evaluating the overall health of a content organization in ten critical areas:

  • Organizational structure
  • Hiring and training practices
  • Collaboration
  • Budgeting
  • Estimating, scheduling, and tracking
  • User awareness
  • Planning
  • Information design
  • Quality assurance
  • Change management

Based on this model, this two-day workshop is designed to help you improve your processes in each area as you examine the best practices that define information development process maturity.

You will learn to

  • How to structure your department for best results
  • What qualifications to look for when hiring
  • What training you should expect to provide to your staff, both as new hires and continuing eductation
  • How to build relationships with other departments, such as engineering, training, marketing, and others who you may need to interact with
  • How to build an effective department budget and individual project budgets
  • How to schedule information development deliverables
  • What metrics to track to ensure you stay on budget and schedule
  • Strategies for gathering information about your users and maintaining a feedback loop
  • Templates and tools for planning an information development project
  • Best practices in information design and content strategy
  • How to get the best quality reviews
  • Strategies for handling changes to processes or project requirements


You are encouraged to bring any non-sensitive management tools currently used in your department, such as:

  • Org charts
  • Productivity metrics
  • Gantt charts
  • Project planning tools
  • Process guides
  • Change management plans
  • Budgets

These are not required, but your instructor will be happy to review your current strategies with you during the exercise periods, as time allows.